Txt2Cart Support

Txter is Txt2Cart's group food-ordering assistant. It works by text message (SMS and WhatsApp) and in Slack and Microsoft Teams. Quick answers are in the FAQ.

Contact us: support@txt2cart.app. We answer within 2 business days (usually the same day, Mountain Time).

Please include where you use Txter (text, WhatsApp, Slack or Microsoft Teams) and, if it's about an order, the order code. You can also ask Txter itself ("how do I reach support?") and it passes your message along.

How it works

Start an order: the organizer says start and the restaurant (like start chipotle). In Slack: /txt2cart start chipotle. In a Teams channel, @mention Txter first.
Order: everyone replies with what they want in plain words. Txter asks about size or options if it needs to, and each person replies YES to confirm their own order.
Close: the order closes at the cutoff, or when the organizer says close order. The organizer gets one combined list to place with the restaurant.
Paying (optional): the organizer can have Txter send each person their share as a Venmo or Cash App link. Payments happen on those services.
Help: say help (in Slack, /txt2cart help).

Txter is AI-powered

Txter uses AI to read orders and answer questions, so it can make mistakes. Check your order before you confirm it. If Txter says something wrong or inappropriate, tell us at support@txt2cart.app with the order code and roughly when.

Stopping messages and removing Txter

Text messages: reply STOP to stop all messages from Txt2Cart; reply START to opt back in.
Slack: a workspace admin can remove Txter in Slack (Apps → Txter → Remove). We delete the workspace's access token right away.
Microsoft Teams: remove Txter from the team or chat (or a Teams admin can remove the app from the tenant).
Deleting your data: email support@txt2cart.app and we'll delete your messages and order history within 30 days. Admins can ask for a whole workspace or team.

FAQ · Contact · Privacy Policy · Terms and Conditions · txt2cart.app