Txt2Cart Terms and Conditions
Program name: Txt2Cart. Txt2Cart is operated by Collaborative Intent Solutions, LLC. By using Txt2Cart you agree to these terms and to our Privacy Policy.
What Txt2Cart does
Txt2Cart is a free group food-ordering service for any group — coworkers, friends, teams, families. An organizer starts an order; everyone in the group tells Txter, our AI-powered assistant, what they want by text, WhatsApp, Slack, Microsoft Teams or right here on the web; Txter collects the orders and gives the organizer one combined list. The organizer places the order with the restaurant and pays for it. Txt2Cart doesn't place orders with restaurants or deliver food.
How you agree to receive messages
- The organizer forwards you an invite. You join by texting the order code to the Txt2Cart number, or by tapping the invite link, which opens a message to us that you send yourself. That message is your opt-in.
- Our first message to a new number says: "Txt2Cart: You're subscribed to group order alerts. Msg frequency varies based on order activity. Msg & data rates may apply. Reply HELP for help, STOP to cancel."
- We don't text numbers that someone else types in. An organizer who asks Txter to add someone by number gets an invite to forward instead.
- WhatsApp works the same way: you message us first. On Slack and Microsoft Teams you join by posting in the order's channel or, on Teams, by messaging Txter with the order code.
Message frequency, rates, HELP and STOP
- Message frequency varies with your order activity — typically a handful of messages per group order.
- Message and data rates may apply.
- Reply STOP at any time to stop all messages. By text message you'll get one confirmation ("Txt2Cart: You're unsubscribed and won't get more messages. Reply START to opt back in.") and nothing after that.
- Reply START to opt back in. By text message you'll get: "Txt2Cart: You're subscribed to group order alerts. Msg frequency varies based on order activity. Msg & data rates may apply. Reply HELP for help, STOP to cancel."
- Reply HELP for help. By text message you'll get: "Txt2Cart: Stuck on an order? Just ask me in your own words, like "how does this work?" or "what do I do now?" Help: txt2cart.app/faq or support@txt2cart.app. Msg & data rates may apply. Reply STOP to opt out."
- On WhatsApp, Slack and Teams, Txter answers STOP, START and HELP itself in the same way.
- Carriers are not liable for delayed or undelivered messages.
Orders and prices
- Txter is AI-powered and can make mistakes. Check your order when Txter reads it back before you confirm it.
- Menu prices shown by Txter are estimates where marked "est."; the restaurant's own price and receipt are what count.
- Your organizer decides when the order closes and what gets placed.
Payments between group members
When people in a group pay their organizer, or each other, that payment is between them. Txt2Cart doesn't hold, send or receive that money. A Txter pay link only opens the payer's own Venmo, Cash App or PayPal with the recipient and amount filled in; for Zelle, the page shows where to send it from your bank's app.
- Txt2Cart isn't a party to payments between group members and isn't responsible for a payment that is missed, late, sent twice, partial, or mistaken (sent to the wrong person or for the wrong amount).
- Before you pay, check the recipient and the amount in your payment app. The amount Txter shows is worked out from the order; the organizer can correct it.
- A problem with one of these payments (a dispute, a refund, money sent to the wrong person) is between the people involved and their payment provider (Venmo, Cash App, PayPal, or your bank for Zelle), under that provider's own terms. Txt2Cart can't reverse or refund it.
Payments
Paying through Txt2Cart is optional and up to the organizer.
- Venmo or Cash App: the organizer's handle is shown to the people in their order, and each person gets their own amount and a link to pay the organizer. That money goes directly between you and the organizer through Venmo or Cash App; Txt2Cart never handles it, can't see it, and isn't responsible for it. The organizer may choose to have Txter collect this way. When they do, Txter's small service fee ($0.25 a person; the organizer's first collection is free) is included in each person's share as shown in their pay text. The organizer pays these fees to Txt2Cart after collecting, in one payment once they reach $2.00 or after 30 days.
- Card payments are processed by Stripe on the organizer's own Stripe account. Txt2Cart never stores card numbers. Card payments carry a Txt2Cart fee of 2% (at least $0.30): when each person pays their own share, it's added to that share and shown on their payment link; when the organizer is paid for the whole order, it comes out of the organizer's payout. Stripe's own processing fees are paid by the organizer's Stripe account. Refunds of card payments are made by the organizer; a full refund also returns the Txt2Cart fee.
Payments to Txt2Cart
Txt2Cart itself is paid only the fees described above and the payments below.
- Sponsored orders: an organizer can sponsor their own order, covering it for the group, with their name, message and logo announced to everyone. The organizer pays Txt2Cart $3.30 for the sponsorship ($3.00 plus $0.30 card processing) by card through Stripe, and pays for the order themselves; Txt2Cart never holds the order's money. With a cap, the part above it is split among the rest of the group by order size and collected on the organizer's Venmo or Cash App as usual, with no Txt2Cart fee. A sponsorship removed before the order closes is refunded in full; after the order closes it isn't refunded. Saying "it's on me" without a sponsorship is free.
- Tips for Txt2Cart: Txter is free. Anyone can choose to tip Txt2Cart from a tip page: $1 is preselected, or pick $2, $3 or another amount from $1 to $100, and pay with Apple Pay or Google Pay (or a card) through Stripe, or with Venmo where offered. Tips are completely optional, go to Txt2Cart (not to your organizer or the restaurant), don't change anything about your orders, and aren't refundable except on request: write to us (see Contact) and we'll refund a tip.
Using Txt2Cart responsibly
Only invite people who want to be part of your order, and don't use Txt2Cart to send anything unrelated to group ordering. We may stop service to a number or account that misuses it.
Restaurants
Restaurants that connect their Square account (txt2cart.app/restaurants) authorize Txt2Cart, through Square, to read their menu to match orders, and to create pickup orders and take payment for them when a group orders from them. Txt2Cart's per-order fee is paid by the customer and shown separately from the restaurant's sale; the amount is agreed with the restaurant during the pilot. We don't sell restaurant data. Menu text is sent to our AI provider only to match orders and is never used to train AI models. A restaurant can disconnect anytime from its Square Dashboard, and Square's own terms continue to apply to its Square account.
Changes
We may update these terms; the date above shows the latest version.
Contact
Support: support@txt2cart.app (more at txt2cart.app/support).